Refund policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe. 

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Last updated: August 2024

1. general

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

2. return process

To return an item, please email customer service at returns@joltstrips.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and mail your return.

3. refunds

After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least seven (7) days from the receipt of your item to process your return.

4. exceptions

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

5. contact us

If you have any questions concerning our return policy, please contact us at: returns@joltstrips.com.